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Common purchase queries answered
Orders and Shipping
We will usually post within 1 to 2 business days after receiving cleared payment
Global Free Shipping, 3-6 Working Days DHL Express Delivery!
Yes. We provide tracking for every order.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email [email protected]. All you need to do is send us an email with the subject line “CANCEL“.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at [email protected] If the address is wrong, we can correct this within 24 hours.
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Frequently asked questions about masks
Although the CDC recommends wearing cloth masks, there’s very little scientific evidence showing cloth masks protect people from respiratory illnesses.
Continue to stay home as much as possible, and when you do go out to complete an essential task, continue to maintain 6 feet of distance from other people — and wear a mask.
“A mask is not to protect you or to allow you to come close (to) people,” Fair said. “It is to protect against (asymptomatic and presymptomatic) transmission.”
TODAY previously reported that 25 to 50% of people with COVID-19 have no symptoms, hence why masks are so important. Public health officials discourage purchasing surgical or KN95 masks as they are in short supply and needed by health care workers.
Medical experts recommend that masks should be replaced in a timely manner after being used for 4 hours, otherwise virus will gather on the surface of the mask and eventually contaminate the mask.
Yes. But only if you use the mask properly and don’t touch it with your hands afterwards.
Those droplets from a cough or sneeze would hit your mask instead of your mouth and nose — good news. But the next step is to take the mask off by the ear bands and either wash or discard it — without touching the front of it.
During this period, the general public is advised to stay at home and avoid interactions with anyone other than immediate family members living in the same household.
For those who need to go out for essential purposes, and are unable to avoid close contact with others, wearing the reusable mask could provide some basic protection. We encourage you to still continue to practice social responsibility, good personal hygiene habits, and safe distancing when outside your home, even if you are wearing a mask.